Halloween night, early '90s. I couldn't leave my shift, so the babysitter brought my son to the restaurant so I could see his costume for five minutes before going back to work. That's what "making it work" looked like when you're a single mom running a restaurant, living in survival mode, being told you're not leadership material. Here's why I started The Manager's Mind Mapping Company—and why no manager should have to lead without a map.